At Mara Naturals Co., we are committed to delivering your Sea Moss products safely and efficiently. Please read our shipping policy to understand how we process and deliver orders across Malawi and beyond.
1. Order Processing
All orders are processed within 1–2 business days after confirmation of payment. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation message once your order is ready for shipment.
2. Delivery Methods & Timeframes
We offer local delivery services through trusted partners, including motorbike couriers (within city limits) and Malawi Postal Services, DHL, or private courier services for deliveries outside Blantyre or nationwide.
Estimated delivery timeframes:
Blantyre city: Same day to 1 business day
Other major cities (Lilongwe, Mzuzu, Zomba, etc.): 2–3 business days
Rural and hard-to-reach areas: 3–5 business days
International destinations: 7–14 business days, depending on the selected courier and location
** Note: Delivery times may be affected by fuel shortages, weather conditions, or courier availability. **
3. Shipping Fees
Shipping fees are calculated at checkout based on location and order size. Occasionally, we may offer free delivery promotions for specific areas or order thresholds.
4. International Shipping.
Yes, we do ship internationally! Mara Naturals Co. offers international delivery through a range of options, including DHL, FedEx, and Malawi Postal Services, depending on your location and preference. Shipping costs and delivery times will vary based on destination and courier choice.
For international orders, please contact us at [seamoss@maranaturals.com] with your location and order details. We’ll provide available shipping options and a custom quote.
5. Order Tracking
Once shipped, we will share delivery updates via WhatsApp, SMS, or email. Tracking options may vary depending on the delivery method used.
6. Damaged or Lost Packages
If your package arrives damaged or goes missing in transit, please contact us immediately at [seamoss@maranaturals.com] within 48 hours of delivery. We will investigate and assist with a replacement or resolution.
7. Address Accuracy
Please ensure your shipping address is correct at the time of placing your order. Mara Naturals Co. will not be held responsible for delays or lost packages due to incorrect addresses.
8. Delivery Confirmation
Upon delivery, you may be asked to sign or confirm receipt. For courier deliveries, you may be contacted to coordinate drop-off.